aco365's Terms & Conditions – What You Need to Know Before Playing

These terms and conditions apply to the use of the aco365 platform (website, mobile app, and all associated services). This document constitutes a legally binding agreement between aco365 and you (the user).

Aco365 is an online entertainment platform operating under an international gaming commission license. We believe the gaming experience should be transparent and well-regulated — which is why these terms are written in Bengali, so every user can understand them with ease.

Any changes to these terms and conditions will be published on the aco365 website and will take effect from the date of publication. Please check this page regularly.

Single Account Policy: Each individual may hold only one account on aco365. If someone attempts to create multiple accounts under the same name, from the same device, or using the same payment method, aco365 reserves the right to close those accounts. Any balances or pending withdrawal requests may be cancelled in such cases.

Accurate Information: All information provided during registration must be accurate and truthful. Accounts created with false or incorrect information may be closed. If you need to update your details at any time, please contact Support.

Account Security: Keep your password and login details confidential. Do not allow anyone else to access your account. If you believe your account has been accessed without authorisation, contact Support immediately.

• Please provide a valid mobile number and email address when registering.
• The payment method linked to your account must be registered in your own name.
• Accounts are non-transferable – they cannot be sold or given to another person.
• We strongly recommend enabling Two-Factor Authentication (2FA) on your account.

To use aco365, you must meet the following requirements:

• Aged 18 or above.
• You are of sound mind and participating of your own free will.
• You are using your own funds – not borrowed money or funds belonging to someone else.
• You are not currently enrolled in any active self-exclusion programme.
• Not an officer or employee of aco365.

If at any point you feel you no longer meet the above conditions, please stop using aco365 and contact our support team.

Aco365's bonus system is designed to deliver extra value to our users. However, each bonus comes with specific conditions that must be fulfilled before the bonus can be withdrawn.

Welcome Bonus: New members receive a 100% bonus on their first deposit. The wagering requirement is typically 10–15x the combined deposit and bonus amount. Full terms and conditions are available on the Bonus page.

Reload & Weekly Bonus: Weekly reload bonuses and cashback offers are available for regular players. These promotions are generally valid for 72 hours.

• Each promotion is applicable once per person.
• Bonus balance is displayed separately from your cash balance.
• Only cash balance may be withdrawn before wagering requirements are met.
• Multiple bonuses cannot be active at the same time, unless explicitly stated otherwise.
• Aco365 reserves the right to cancel any bonus if there is reasonable suspicion of bonus abuse.
• Winnings from free spins are credited as bonus balance and are subject to wagering requirements.

Deposit: aco365 accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit for mobile banking is ৳500. Deposits are generally processed instantly.

Withdrawal: KYC verification must be completed before withdrawals can be processed. Withdrawals must be made via the same method used for the deposit (where possible). Withdrawals via bKash/Nagad are typically completed within 15–30 minutes.

• Once a withdrawal request is submitted, cancellation may not be possible if processing has already begun.
• The name on the payment method must match the name on the account.
• Multiple withdrawal requests may be submitted on the same day, but each will be processed separately.
• Aco365 may suspend a withdrawal and carry out verification in cases of suspicious transactions.
• At least one bet must be placed after a deposit before a withdrawal can be made.

The following rules apply when betting on aco365 — whether it's cricket, football, or any other Sports Betting market.

Bet Acceptance: Only bets confirmed in the system are accepted. If odds change after a bet is placed, the odds at the time of confirmation remain unchanged.

Match Cancelled or Postponed: If a match is cancelled or suspended before reaching the halfway point, bets on that match are generally voided and the original stake is returned. Exceptions may apply depending on the specific sport's rules.

• Once a bet is confirmed, it cannot be changed or cancelled (except via Cash Out).
• Aco365 may investigate any suspicious or unusual betting patterns.
• If incorrect odds are displayed due to a technical error, bets placed at those odds may be voided.
• Aco365 reserves the right to withhold payouts if there is any suspicion of match-fixing or corruption.
• Aco365 is not liable for any bets cancelled due to delays in live betting.

Maximum Payout: A maximum payout limit applies per bet, and this varies by game and market. The applicable limit is displayed at the time of placing your bet.

The following rules apply across all sections of the aco365 casino — including Live Baccarat, Roulette, Blackjack, slots, and fishing games.

RNG Certification: All automated casino games on aco365 use internationally certified RNG (Random Number Generator). The system is regularly audited by independent third parties.

Live Casino: If a technical issue occurs during a live game and a hand/round cannot be completed, the bet will be voided. The dealer's decision is final — subject to the rules of the game.

• If your internet connection is lost, the game result will be saved on the server.
• No bets will be accepted on a hand once the betting window has closed.
• Placing bets on the same game from multiple devices simultaneously is not permitted.
• Game rules and pay tables are available in the info section of each game.

Aco365 has implemented the highest level of technical safeguards to protect its users. At the same time, users also have their own responsibilities to uphold.

aco365's responsibilities: 256-bit SSL encryption, secure payment gateways, regular security audits, and protection of personal data — these are our commitments to you.

User Responsibilities: Keep your password strong and never share it with anyone. Do not click on phishing links sent in the name of government or financial institutions. aco365 will never ask for your full password or PIN via email.

• If you notice any unusual activity on your account, contact Support immediately.
• Placing bets using bots or automated software is strictly prohibited.
• Using a VPN may restrict access to certain services.
• Using aco365 for money laundering or any other illegal purpose is strictly prohibited.

Aco365 strictly adheres to Anti-Money Laundering (AML) policies. Suspicious transactions may be reported to the relevant authorities.

Aco365 firmly believes that gaming should be a source of entertainment — not financial stress. That's why we have a number of protective measures in place.

Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time. Limits take effect immediately once set; any increase requires a 24-hour waiting period.

• Session Time Limit: Automatic logout after a set period of time.
• Reality check: After a set period of play, you will be reminded of how long you have been playing.
• Cool-off period: You can temporarily suspend your account for anywhere between 24 hours and 6 months.
• Permanent Self-Exclusion: If you feel that gaming is having a negative impact on your life, you may permanently close your account.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Closed by User: You may close your account at any time by contacting support or submitting a closure request through Settings. Please withdraw any available balance before closing your account.

Closure by aco365: aco365 may close or suspend an account for any of the following reasons:

• Evidence of multiple account creation being found.
• Registering with false or misleading identity information.
• If bonus abuse or fraudulent activity is proven.
• Using bots or automated software.
• If it is established that the account holder is under 18 years of age.
• Failure to cooperate with KYC verification.

If an account is closed due to a rule violation, any bonus balance may be forfeited. However, aco365 will endeavour to return any cash balance that is not directly linked to the violation.

Aco365 reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via email or push notification.

Continuing to use aco365 after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly and taking note of the "Last Updated" date.

If you have any questions, feedback, or complaints regarding these terms or aco365's operations, please don't hesitate to get in touch. We take every complaint seriously and make every effort to respond in a timely manner.

• Email: support@aco365.best
• Live Chat: 24/7 via website or app
• Complaint Response Time: Usually within 24 hours

Detailed information on each topic is available on its respective page. Privacy Policy & Responsible Gaming View page.